Privacy Policy

Last updated: July 16, 2026

This Privacy Policy describes how ELAN (“ELAN,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you visit, use our services, make a purchase from elancosmetics.com (the “Site”), or otherwise communicate with us.

For purposes of this Privacy Policy, “you” and “your” refer to any customer, website visitor, account holder, or other individual whose personal information we collect in connection with the Site and our services.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or provide personal information to us.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on the Site and update the “Last updated” date above. Your continued use of the Site after an updated Privacy Policy is posted means that you acknowledge the revised policy.

2. Personal Information We Collect

The personal information we collect depends on how you interact with ELAN and the Site.

Information You Provide Directly

We may collect information you provide directly to us, including:

• Your name.

• Email address.

• Telephone number.

• Billing address.

• Shipping address.

• Account login information.

• Order and transaction details.

• Products you purchase, view, save, review, or add to your cart.

• Communications you send to customer support.

• Reviews, comments, photographs, or other content you submit.

• Marketing and communication preferences.

• Information submitted through promotions, surveys, giveaways, or other Site features.

You may choose not to provide certain information. However, doing so may prevent you from completing a purchase or using certain features of the Site.

Payment Information

Payments made through the Site are processed using Shopify Payments and other payment services made available through Shopify.

Payment information may include your payment card number, expiration date, billing address, security code, payment method, transaction details, and payment confirmation information.

Your complete payment card information is processed by Shopify, Shopify Payments, and their applicable payment-processing partners. ELAN does not directly store your complete payment card number.

Your use of Shopify Payments, Shop Pay, or another payment method may also be subject to the privacy policies and terms of the applicable payment provider.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect certain information, including:

• Internet Protocol address.

• Browser type and version.

• Device type and operating system.

• Device identifiers.

• Network connection information.

• General location determined from an IP address.

• Pages and products viewed.

• Time spent on the Site.

• Referring and exit pages.

• Search activity.

• Items placed in or removed from your cart.

• Checkout activity.

• Interactions with advertisements, emails, and Site features.

• Cookie identifiers and similar technical information.

We may collect this information through cookies, pixels, tags, web beacons, software development kits, analytics tools, and similar technologies.

Information Obtained from Third Parties

We may receive personal information from third parties that help us operate our business, including:

• Shopify and its affiliated services.

• Shopify Payments and payment-processing providers.

• Shipping carriers and fulfillment providers.

• Fraud detection and security providers.

• Marketing and advertising platforms.

• Analytics providers.

• Customer service providers.

• Social media platforms.

• Applications and integrations connected to our Shopify store.

• Business partners and service providers.

Information obtained from third parties will be handled in accordance with this Privacy Policy and applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We may use your information to:

• Process and fulfill orders.

• Process payments.

• Confirm transactions.

• Arrange shipping and delivery.

• Provide tracking information.

• Process returns, exchanges, refunds, or cancellations.

• Create and maintain customer accounts.

• Send order and account notifications.

• Provide customer support.

• Respond to questions and requests.

• Manage product reviews, promotions, or loyalty features.

Marketing and Advertising

Subject to applicable law, we may use personal information to:

• Send promotional emails or text messages when you have opted in.

• Inform you about products, offers, discounts, and promotions.

• Personalize your experience on the Site.

• Measure the effectiveness of advertising campaigns.

• Display advertisements that may be relevant to your interests.

• Build or measure audiences for advertising purposes.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in those messages. Opting out of marketing emails will not prevent us from sending transactional messages relating to your orders or account.

Security and Fraud Prevention

We may use personal information to:

• Verify customer and payment information.

• Detect, investigate, and prevent fraud.

• Prevent unauthorized transactions.

• Protect customer accounts.

• Identify suspicious, illegal, or malicious activity.

• Protect ELAN, our customers, Shopify, and our service providers.

• Enforce our Terms of Service and other policies.

Improving Our Business

We may use information to:

• Analyze Site traffic and customer activity.

• Improve our products and services.

• Develop new features.

• Understand customer preferences.

• Troubleshoot technical issues.

• Measure Site performance.

• Improve customer support and the shopping experience.

Legal and Compliance Purposes

We may use or preserve personal information to:

• Comply with applicable laws and regulations.

• Respond to lawful requests, subpoenas, court orders, or government inquiries.

• Protect our legal rights.

• Resolve disputes.

• Enforce agreements.

• Maintain required business and tax records.

4. Cookies and Similar Technologies

The Site uses cookies and similar technologies to operate and improve our services.

Cookies may be used to:

• Remember your preferences.

• Keep items in your shopping cart.

• Enable account and checkout functions.

• Maintain Site security.

• Prevent fraud.

• Analyze Site activity.

• Measure marketing performance.

• Personalize advertising.

• Improve functionality and performance.

Most browsers accept cookies automatically. You may adjust your browser settings to reject or remove cookies. Blocking cookies may prevent certain Site features from functioning correctly.

Shopify may also use cookies and similar technologies when you visit or make a purchase through the Site. Information about Shopify’s use of cookies is available through Shopify’s privacy and cookie documentation.

Some browsers offer “Do Not Track” signals. Because there is no universally accepted standard for responding to these signals, the Site may not respond to all Do Not Track requests.

Where required by applicable law, we will recognize supported browser-based opt-out preference signals, such as Global Privacy Control, to the extent technically feasible.

5. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

Service Providers

We may provide information to companies that perform services on our behalf, including:

• Shopify.

• Shopify Payments and payment processors.

• Website hosting and technology providers.

• Shipping carriers.

• Warehousing and fulfillment providers.

• Customer support providers.

• Email and text messaging providers.

• Analytics providers.

• Advertising and marketing providers.

• Fraud prevention and cybersecurity providers.

• Professional advisers, including accountants, insurers, and attorneys.

These providers may use personal information only as permitted by their agreements with us and applicable law.

Advertising and Business Partners

We may disclose limited information to advertising, analytics, and marketing partners to measure campaigns, improve advertising, and present products that may interest you.

Certain privacy laws may define some advertising-related disclosures as “sharing,” “selling,” or processing for “targeted advertising,” even when no money is exchanged.

ELAN does not sell personal information for money. Depending on where you live, you may have the right to opt out of certain advertising-related uses or disclosures.

At Your Direction

We may disclose information when you request or authorize us to do so, such as when you select a shipping provider, interact with a social media feature, use a third-party login, or participate in a promotion involving a business partner.

Business Transactions

Personal information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction involving ELAN.

Legal Requirements and Protection

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law.

• Respond to a legal process or government request.

• Enforce our agreements and policies.

• Protect the rights, property, or safety of ELAN, our customers, or others.

• Detect or prevent fraud, security incidents, or illegal activity.

6. Shopify

Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to offer and sell our products.

When you visit the Site, create an account, place an order, use Shop Pay, or complete a payment, Shopify may collect and process personal information in accordance with its own privacy policies.

Shopify may process information in countries other than the country where you reside. You should review Shopify’s applicable consumer privacy policy for additional details about how Shopify processes your information and the privacy choices it provides.

7. Third-Party Websites and Services

The Site may contain links to websites, applications, or services operated by third parties.

We do not control and are not responsible for the content, privacy practices, security, availability, accuracy, or policies of third-party services.

Before providing personal information to a third party, you should review that third party’s privacy policy and terms.

The inclusion of a third-party link does not necessarily mean that ELAN endorses or is affiliated with that third party.

8. User-Generated Content

The Site may allow customers to submit product reviews, comments, photographs, testimonials, or other content.

Content submitted to a public area of the Site may be visible to other users and may be copied, shared, or used by others. Please do not include sensitive personal information in public reviews or comments.

We are not responsible for how other individuals use information that you voluntarily make public.

9. Children’s Privacy

The Site and our products are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we may review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising purposes.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, database, or storage system is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed without authorization.

You are responsible for maintaining the confidentiality of your account credentials. Please contact us promptly if you believe your account or personal information has been compromised.

Do not send sensitive payment or identification information through unsecured communication channels.

11. Retention of Information

We retain personal information for as long as reasonably necessary to:

• Provide our services.

• Complete transactions.

• Maintain customer accounts.

• Comply with legal, tax, accounting, and regulatory obligations.

• Prevent fraud.

• Resolve disputes.

• Enforce agreements.

• Protect our legal rights.

The applicable retention period depends on the nature of the information, our relationship with you, and legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

12. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• The right to know whether we process your personal information.

• The right to request access to personal information we maintain about you.

• The right to request correction of inaccurate information.

• The right to request deletion of personal information.

• The right to receive a portable copy of certain information.

• The right to restrict or object to certain processing.

• The right to withdraw consent where processing is based on consent.

• The right to opt out of targeted advertising.

• The right to opt out of certain sales or sharing of personal information.

• The right to appeal a decision relating to a privacy request.

• The right not to be discriminated against for exercising applicable privacy rights.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact us using the information provided in the “Contact Us” section below.

We may need to verify your identity before completing a request. Verification may require information such as your name, email address, shipping address, order details, or other information associated with your account.

You may use an authorized agent to submit a request where permitted by law. We may require evidence that you authorized the agent to act on your behalf and may also require you to verify your identity directly.

We will respond within the time required by applicable law.

13. Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

Even after you unsubscribe from marketing communications, we may continue sending non-promotional communications, including:

• Order confirmations.

• Shipping updates.

• Account notifications.

• Product safety notices.

• Customer service responses.

• Changes to our terms or policies.

14. SMS Communications

If you voluntarily opt in to receive text messages from ELAN, we may send transactional or promotional messages to the telephone number you provide.

Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. Message frequency may vary.

You may opt out by replying STOP to a marketing text message. You may reply HELP for assistance or contact us directly.

Mobile opt-in information and consent will not be sold or disclosed to third parties for their independent marketing purposes. We may provide this information to service providers that help us operate our messaging program, such as telecommunications carriers and messaging platforms.

15. International Visitors

If you access the Site from outside the United States, your personal information may be transferred to, stored in, or processed in the United States, Canada, or other countries where Shopify or our service providers operate.

Those countries may have privacy laws that differ from the laws in your country.

Where required, we use legally recognized safeguards for international transfers of personal information.

16. Complaints and Appeals

Questions or complaints regarding our privacy practices may be submitted using the contact information below.

Depending on where you live, you may also have the right to appeal our response or file a complaint with a local privacy or data protection authority.

17. Contact Us

For questions about this Privacy Policy, our privacy practices, or a request to exercise your privacy rights, contact us at:

ELAN

3982 E Industrial Way
Riviera Beach, FL 33404
United States

Email: elancosmeticsmanagement@gmail.com

You may also contact us through the Contact page available on the Site.